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TXSNOW Instructor's Q&A

Frequently Asked Questions

教练Q&A 33 questions
  • What kind of products do we have?

    Our products are divided into two categories and eight subcategories.

    The two categories are professional ingenuity courses and happy supporting services.

    1. Professional ingenuity courses include:


    1. Professional courses, 2. Group course, 3. CASI/CSIA Preparation Class, 4. Doctor for riding.

    Only professional courses can be discounted.

    2. Happy supporting services include: 1. Worry-free baby care, 2. Adult guide, 3. Theme video shooting, 4. Snowfield rhythm photography

    Parents with worry-free children can enjoy the 5v5 price if they buy more than 200 hours (100 sessions) at a time. Other products are not discounted.

    If you buy more than 10 sessions of any product at a time, you can apply for Demon snow mirrors for students (see inventory).

    Professional courses include normal 1v1, 1v2, 1v3, 1v4.

    Group courses include 1v4, 2v4 beginners, and 1v4 advanced.

    Among them, beginner courses are divided into three group courses.

    Absolute Beginner:

    Snowboarding: learn to wear the board and slide.


    Ski: learn to wear equipments,learn Pizza。

    Beginners with little experience:

    Snowboarding: can do backside sliding, want to learn frontside sliding( Or opposite )。

    Ski: I know pizza and want to learn parallel skiing

    Beginners with more experience

    Snowboarding: can do both backside and frontside sliding, want to learn turning

    Ski: learn parallel skiing fluently

    The advanced group class is 1v4, which is divided into two types. Improve from the green to the blue, and improve the blue to the black.

    CASI / CSIA examination preparation:
    Our CASI/CSIA exam preparation courses are all taught by CASI/CSIA examiners.

    Doctor for riding:

    CASI / CSIA Level 3 or above, 5-hour session a day, up to 1v8

    Worry-free baby guide:

    The instructor focuses on ensuring the safety of children, and there is no teaching. Our baby guide riding is always 1v1, 2v2, 3v3, 4v4, and 5v5, to ensure that a baby is taken care of by an instructor, and the eyes cannot leave the child every minute. A couple of parents buying one program together will save money, and inspire parents to take more children in the group lessons.

    Adult riding guide:

    The instructor only needs to take the students to ride as a standard to give the students a sense of security.

    Theme video shooting & snowfield rhythm photography:

    Our chief photographer takes photos and videos for students.

    The product price is customized, and the instructor who helps the sales shoot the package will be commissioned.

  • What should students ask whether cash is tax-free? Can the course be discounted? Is there any discount for more classes?
    1. TXSnow Strictly abide by Canadian laws and pay tax on every penny.

    Cash is not tax-free, and basic courses are not discounted.

    1. All courses have a lot of student benefits + small gifts that are more delicious than discounts.

    Examples of benefits: Burton 25% OFF at the end of October and February, 60% off benefits for Demon United students throughout the year.

    1. Instructor discount rights:

    We support the instructor in giving a discount to good friends and those who want a discount. The coach has the right to get a discount three times a month, with a minimum discount of 20%.

    The instructor discount course is taught by the discount instructor himself.

    The TXSNOW and the instructor bear the discount according to the corresponding proportion.

    1. VIP Customer discounts:

    10% off for a one-time purchase of 5 lessons.

    Buy 10 lessons at a time, 88% off.

    Buy 20 lessons at a time, 15% off.

    The instructor can bear a discount of up to 88% in proportion.

    The difference between 88% and 15% off for VIP customers who buy 20 lessons will be borne by the company.

    When TXSNOW pushes VIP customers, it will declare that this class is a discount course for major customers. The instructor’s share will be adjusted according to the rules, and the instructor will voluntarily accept the class at a discounted price.

    Through the CRM system in the package, students have various benefits and a series of high-quality services to bring quality ski class products to quality-conscious guests.

  • What are the instructors benefits?

    Instructors with the top 10% of total points will receive a free Ikon Pass for the next year.

    20% off for Goodlife enterprise partners (75% off for registration before November 7, with two family members, and existing GL members can also be discounted) + $99 registration fee is free.

    Demon United 60% off for the whole year
    Demon United Sponsor skater priority
    Burton StepOn Priority place for try-on activities
    Priority of a series of large-scale TX cooperative brand activities

    All groups of T-XSports Club are not allowed to have commercial nicknames. However, the coach of TXSnow has the privilege of signing the instructors of TXSnow in all TX WeChat groups. Let the friends in each group see their advertisements as instructors as well as TXSnow instructors everywhere.

    At present, TX’s WeChat group related to snow:

    MSL & Blue Mountain has 4 Groups
    Tremblant has 2 Groups
    Ski soft equipment group purchase group
    Downtown has 2 carpool groups
    Banff Group
    Mississauga and Oakville Carpool Group
    Snowboard and Ski Instructors skills and experiences exchange Group
    CASI and CSIA Examination Groups (2)
    Snowboarding Park Technical Exchange Group
    New snow equipment group purchase + transfer group 2
    Second-hand snow equipment trading centers
    Ikon Global Group
    West Coast Snow Group
    Horseshoe Carpool Group
    Lakeridge+Dagmar Carpool Group
    Southern Hemisphere Snow Group
    Backcountry Snow Group

    Vancouver:

    Cypress Mountain Snow Carpool Groups 3
    Whistler Mountain Snow Carpool Groups 3
    Grouse Mountain Snow Carpool Groups 2
    Seymour Mountain Snow Carpool Groups
    Sasquatch Mountain Snow Carpool Groups
    Vancouver second-hand snow equipment group 3
    Vancouver Snow Beginner’s Group

  • Does TXSNOW still need an instructor?

    Always needed, always needed! Whether it is level 1 or level 4, even at the end of the snow season or in summer, please sign up!

  • How to become an instructor of TXSNOW?

    TXSnow 2024 Snow Season Instructor Signing Process

    New and old instructors need to complete this year’s signing process before the insurance will take effect!

    It is recommended that you use a computer to check and sign a contract, which is more convenient and intuitive.

    1. Click the link below to view the latest instructor signing Q&A, find your concerns, and confirm that we meet your signing requirements.
    https://www.t-xsnow.com/instructorfaq/

    2. If you agree to our operating rules after reading the Q&A, please click the link below to send a signing application.
    After signing, you will receive an application receipt email from TXSnow.
    https://www.t-xsnow.com/instructorjoin/
    Similar to this

    3. Continue to click the link below to complete the submission of the contract information.

    After signing, you will receive a contract receipt email from TXSnow.

    The signing receipt email looks like this:

    Instructors who have not yet completed the third step of the contract will not receive the signing completion receipt email from TXSnow. It means that the main form was turned off when I jumped to another website to sign, but it was not submitted successfully.
    Therefore, please open the link fill in the main form again, and submit it. In the process, you don’t need to click the jump link to sign the signed document.

    The instructor who did not submit the signing materials clicked the link to submit the information and complete the formal signing.

    If there are any missing documents and related issues during the signing process, we will communicate with you separately.

  • After becoming the instructor of TXSNOW, can you still teach in other clubs? How to send the contract?

    TXSnow does not prohibit instructors from teaching in other clubs at the same time, on the snow field, and everything is equal and free.

    If you decide not to continue teaching at TXSnow, please contact info@T-XSnow.com or contact @Alex, or Colleen on WeChat.

    If you decide to come back again, please don’t hesitate to contact us!

  • Does TXSNOW have professional insurance?

    TXSnow has CAD 10 million in commercial liability insurance, which is required to legally protect the safety of instructors and students in combination with insurance companies and snow field regulations.

  • Is insurance important?

    In line with the values of equality and freedom, we are not allowed to wear TXSnow’s coaching uniform for non-TXSnow business teaching work.


    At the same time, we encourage instructors to fully understand the importance of insurance for both instructors and trainees. If the instructor makes it clear to all students that they don’t want to take risks without insurance, all students will enter the TXSnow system, and safe learning to ski is guaranteed.

  • What are the snowfields officially signed by TXSNOW?

    Official contract cooperation:

    Blue Mountain

    Mt St Louise

    LakeRidge

    Horseshoe

    DAGMAR

    Glen Eden

    Among them, Blue Mountain is a year-round strategic partner, and the learning area can only be used by Blue Mountain’s snow school and TXSNOW instructors.

    We will not operate any snow field that has not been officially cooperated.

    Therefore, please ask our instructors to be consistent with us. Some students have to go to other snowfields for classes. Please recommend students to the official cooperation agency of the corresponding snow field, or the ski school of the corresponding snow field.

  • How much does the course cost?

    Please check this link.:https://www.t-xsnow.com/booknow/

  • How about the salary? When will it be issued?

    Our salary includes normal class fees and additional rewards. We provide highly competitive salaries + benefits in the market (coaches with the top 10% points will get a free Ikon Pass). We believe instructors will be safe and happy, and students will learn safely.

    The instructor’s salary is paid according to this month, and the transfer is made on the 15th and 30th of each month.

    The additional reward mechanism is shown in the link below:
    https://www.t-xsnow.com/instructorplan/

  • What are the points?

    2024 points are being formulated…


    Points will encourage equal and mutually beneficial behaviors, including instructors taking the initiative to understand our products, websites, and courses.


    Points will also bring you more benefits and prizes. Please stay tuned.

  • Are there any requirements for working days and class hours?

    There is no requirement. We respect the freedom of the instructor’s own time.

    Instructors who want to teach full-time can get more points and schedule classes by bringing more students in.

    The more instructors who want to teach more courses, the more encouraged they are to provide weekly teaching time and places in advance to facilitate the arrangement of courses.

    I just want to take a part-time job. I want to enter TXSnow to meet like-minded snow friends. I am happy to ski and train together. I don’t need to have the pressure to take classes. I want to teach students who can be temporarily arranged by TXSnow at any time.

  • How to get students?

    Instructors are requested to operate/update their social media as frequently as possible, such as The Red, Wechat Moments, TikTok, etc.

    In the self-profile bar, bring TXSnow signed instructor, hashtag #TXSPORT.

    Through the establishment of your IP, combined with the matrix concept of making the TX brand bigger, you can get more fans, and the school you work for has more brand trust.

    Personal IP mostly interacts with the official account, like, collect, comment, and forward.

    Instructors who want to get TXSnow support, please also contact us for more details.

  • Will TXSNOW arrange students?

    TXSnow is a Uber-like company。

    instructors who bring their students into the TXSnow system will get more scheduling weights.

    If you are an instructor without your students, you can temporarily pick up the students arranged by the system (Buddhist, it cannot be guaranteed).

    The more instructors have classes, the more weight they will get.

    The students will be given priority to star instructors, the best instructors, and the most praised instructors based on the needs of the students.

  • I want to improve riding and teaching. Will there be training?

    TXSnow instructors can participate in our regular training at a very low cost.


    Our training includes two parts: teaching and riding.


    Our instructor training section includes:


    Snowboarding: Principal Alex provides full-day training on weekends, and CASI senior level 3 instructor Adam Lowe provides full-time training on weekends or during the week.


    Ski: Co-principal Nikki provides ski all-day training, CSIA senior level 3 instructor Catherine, and level 4 instructor Peter will also provide us with training.
    Training.


    Please use the following link to check our training schedule and make an appointment:


    https://www.t-xsnow.com/instructortrainingbook/


    In addition to regular training, we will also help instructors contact unconventional training, such as advanced park training, and even help our instructors contact some
    professional athlete training, etc.


    Specifically, you can contact the principal Alex to put forward your needs, opinions, and suggestions.

  • What is the minimum registration age for our course?

    Any course other than 1v1 is 13 years old. Students under the age of 13 must be 1v1.

  • How can I sell the course independently?
  • Students have physical problems. What should they do if they want to change another student or finish class early?

    If students want to finish classes early because of their problems, we will not make up for the refund.

    The instructor has many other ways to complete the course for students, such as watching the video of the teaching record and analyzing, answering questions for the students, or sharing knowledge of equipment and skiing.

    Please ask the instructor to update his knowledge reserve at any time, so that students can learn even if they are not in the snow.

    If students want to change to another student, with the consent of the instructor, please make sure that the new student clicks on our course registration link and completes our Waiver before continuing the class.

  • What are the rules and regulations of TXSNOW?
  • Can I join the TXSNOW operation team?

    Anyone can apply to participate in the operation. You can contact our operation team, contact the official WeChat account of TXSPORTS, or send an email to info@t-xsnow.com.

    We will contact any candidate who sends an email manually, and we look forward to your joining.

    You can participate in daily management, operational contacts, or brand negotiations.

    Friends who plan to engage in skiing industry operations in the future and want to accumulate experience are welcome to come to TXSnow to learn how to do a good snow school.

    Excellent operational talents, we may invest in your future snow school, or give you the operating rights and corresponding shares of TXSnow.

    After preliminary communication with the applicant, we will prepare a written plan to participate in the operation and the salary or reward we hope to receive.

    TXSnow welcomes all plans and communication with the principle of mutual equality and mutual respect.

  • I’m a Level 2 Instructor Can I take over the class at the price of a level one?

    Of course.
    We will mark it separately on the payroll.

  • Can TXSNOW pay in cash?

    We adhere to the principle of legal compliance, and pay tax on every penny normally.

    All instructors are paid according to the contract salary. A T4A will be issued to the instructor for a salary of more than $500 a year.

    Please make a good tax plan.

  • What if students are late? What if the instructor is accidentally late?

    Specific regulations on students being late:

    1. Please be on time and arrive at the designated place 10-15 minutes in advance. The class time is subject to the appointment time. If we are late, we will not be able to postpone/make up the time;
    2. If you need to buy snow tickets and equipment, please complete it before class time. Please arrive at the snow field at least 1-1.5 hours in advance to ensure smooth equipment rental. The ski resort will be busier on weekends and holidays.

    Specific regulations on instructor tardiness:

    Arrive late

    If you may be late due to objective reasons or emergencies, please contact students and management/designated customer service personnel in time. Record the late mark once.

    If you are late for more than 15 minutes and do not notify the person in charge and the students, you will be treated as absenteeism.

    Communicate and get students’ understanding to deal with late arrivals, and double compensate the time or the corresponding class fee.

    If you are late three times in a snow season and more than one time for no reason, it will constitute a condition for the termination of the contract.

    absenteeism

    If the instructor cannot fulfill the confirmed course for reasons outside of 48 hours, the instructor must find another instructor (at the same level and has an employment relationship with the ski school) instead of teaching.

    If the instructor unilaterally cancels the course between 48hr-24hr, the instructor shall compensate half the course fee.

    Full compensation within 24 hours.

    Force majeure factors are considered as appropriate.

    If the absenteeism for no reason is not notified to the management, it will constitute a condition for the termination of the contract, and the points will be cleared and invalidated.

  • What if I have a student who wants to sign up for classes/make an appointment?

    There are two plans:

    1. Scheme 1: Online payment

    1.1 Send the online product payment link to the customer, such as the following ingenuity course:

    https://www.t-xsnow.com/product/zyjxkc/

    1.2 Communicate with students about the course time, place, price, and learning content, and ask students to fill in the registration form in the link.

    (The first time you come to TXSnow, you need to fill in the class, which is easy to file, and you don’t need to fill in the second time for subsequent classes)

    After completing the form, students will receive an email receipt, which contains a waiver link, as follows:

    Adult students (greater than or equal to 18 years old):
    https://www.jotform.com/sign/230656226278056/invite/01gtz21r2c5901d0d265b569cd

    Underage students (less than 18 years old)
    https://www.jotform.com/sign/230657115685056/invite/01gtz247xt665eaaea595afa7a

    1.3 After signing the waiver, students will receive an email receipt before class:

    1.3.1. Please exchange emails between the instructor and the students in this class.
    1.3.2. Please fill in the pre-class information form https://www.t-xsnow.com/bfinfo/ so that the instructor can deal with the sudden emergency. Please be sure to upload the signed waiver screenshot in the form. Tens of millions of insurance will not take effect until the coach receives the waiver.

    1.4 Please ask the instructor after class:
    1.4.1. Photo with the students.
    1.4.2. Send the teaching video to the group.
    1.4.3.https://www.t-xsnow.com/feedback/Fill in the after-class feedback form here.

    1.5 Students are invited after the class:
    Evaluate the services provided by the instructor in this link:https://www.t-xsnow.com/instructorrate/

    1.6 Create the WeChat group of this class, the members are instructors, students, and TX official number/designated operators, modify the group name date, location, and student’s name when registering for the class, such as TXSnow 12.15 MSL Meimei Han or TXSnow 12.29 HS Lei Li

    Send a screenshot of the payment to the group, @ the operator to remind the waiver whether it has been signed, so that the operator can record the class hours and salary.

    2. Scheme 2: EMT

    Communicate with students about course time, place, price, learning content, and let students fill in:
    Student Sign Up Form

    Link: https://www.t-xsnow.com/booknow/
    (The first time you come to TXSnow, you need to fill in the class, which is convenient for filing, and you don’t have to fill in the second time for subsequent classes.)

    Ask the students if they have received the email of the waiver and whether they have signed the waiver (very important! If you don’t sign a waiver, it means that you can’t take the class without insurance!)

    Arrange students to pay emt to emt@t-xsnow.com and take a screenshot.

    Other links are the same plan 1

  • Some students don’t want to go to class, and parents don’t want to take care of their children. What should I do if they want me to skate/shoot videos with me?

    TXSnow has a worry-free plan to take your baby with a collar, and also provides video editing services. Please refer to the website for details.https://www.t-xsnow.com/happyservice/

    We will provide whatever service students want. For example, a student can also invite 5 coaches to accompany them to ride+ shoot videos.

    instructors are welcome to brainstorm together, put forward valuable opinions, and enrich TXSnow’s product line. The purpose is to have fun!

  • What are the responsibilities and obligations of an instructor of TXSNOW?

    After contacting the students, you need to answer pre-class questions, such as how to buy snow gear for beginners and precautions before class.

    Before class, send a late notice to the students to avoid the risk of waiting for the students for too long or even the students being absent from class.

    In class, shoot the first, middle, and last three videos, each of which is about 15 seconds long, if not necessary, send it to the WeChat group of this lesson after class, so that students can compare before and after, and TXSnow operators archive for students.

    Within 48 hours after class, fill in the written feedback and send it to the WeChat group of this class for students’/parents’ reference.

    If you have no problem with the student, the student’s rating will be 5 stars by default.

    If you have a lot of opinions on students, please contact the TXSnow operator in time.

    In extreme cases, TXSnow will blacklist students with bad attitudes and behavior.

    Everything is premised on protecting the TXSnow instructors.

  • What is a package? How to introduce the package to the students?

    Package content: CRM customer tracking management system + written/video feedback review + coach student two-way scoring system

    For example:

    Level 1 instructor 2-hour price, including package: $185+tax

    Usually, the default quotation to the students is the price including the package $185+tax=$209.

  • What is the star instructor wall?

    Please provide personal photos at the time of entry. All instructors have basic photos and name lists for customers to browse.

    Welcome the signed instructors to provide their recent photos/snow photos/any handsome photos, personal profile (interesting version) for us to put on the T-XSnow website to create the IP of each instructor.

    We will select star instructors according to the teaching situation and specially design the star instructor wall for display.

    When students search, they can also see the formality of the instructor who is endorsed by the website.

    For example:

  • Will I be required to sign a waiver?上课前都必须签waiver/免责声明吗?
    • Yes 是的。

    All T-XSports Snow clients must sign the T-XSports Snow waiver as a necessary condition for registration and participation in all T-XSports Snow programs. Without signing the waiver, payment cannot be made, and lessons cannot be attended.


    所有T-XSports Snow的客户必须签署T-XSports Snow的 waiver/免责声明,作为注册和参与所有T-XSports Snow项目的必要条件。 即,不签 waiver/免责声明,无法付款,无法上课。

    Waiver/免责声明 link 请 点击此处查看T-XSports Snow waiver
    Please click here to review the T-XSports Snow waiver

  • Can I sign just one waiver for both my child and myself if we are taking the lesson together? 我和孩子一起上课,可以只签一份waiver/免责声明吗?
    • No. 不可以。

    • Adults aged 18 and above must fill out the waiver themselves. For children under 18, parents can fill it out on their behalf. Any waiver filled out by someone else will not be legally valid.

    • 18 岁或以上的成年人须亲自填写。 18 岁以下的孩童可由父母帮助填写。任何由其他人代填的 waiver /免责声明将无法在法律上生效。
  • Can I sign just one waiver for several friends/family members when registering for them? 我帮几个朋友/家人报名,可以只签一份 waiver/免责声明吗?
    • No. 不可以。

    • If you are registering for several friends or family members, each participant must individually fill out their own waiver before registration and payment can be completed.

    • 如果一个帮几位亲友报名滑雪课程,需要每位参与者单独填写 waiver/免责声明后,方能注册付款。
  • 填写waiver/免责声明时可以随便填个名字吗(小名或者简称)

    -No. 不可以


    Waivers must be completed with full, legal names (no nicknames or short forms).


    填写waiver/免责声明时,必须使用全名/法定名字(不可以是小名或简称)。

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